Shipping policy

At Tricycle Shop, we are committed to processing and delivering your orders efficiently and transparently. This policy outlines our handling times, delivery options, and important delivery information.

Shipping Location

All orders are processed and dispatched from our warehouse in the United Kingdom.

At this time, we ship within the UK only, unless otherwise specified.

Order Processing (Handling Time)

Orders are processed within 1–3 business days after payment confirmation.

  • Business days are Monday to Friday, excluding public holidays.
  • Orders placed on weekends or bank holidays will be processed on the next working day.
  • Processing includes order verification, packing, and preparation for dispatch.

Delivery Options

We currently offer the following delivery methods:

Economy Shipping

  • Estimated delivery time: 5–8 business days
  • Cost: Free

This option is ideal for customers who do not require urgent delivery.

Standard Shipping

  • Estimated delivery time: 3–4 business days
  • Cost: £15

This option provides faster delivery after dispatch.

Delivery Timeframes

Delivery time estimates begin from the date of dispatch, not the date the order is placed.

Please note:

  • Delivery times are estimates only.
  • Delays may occur due to weather conditions, courier issues, high-demand periods, or circumstances beyond our control.
  • While we aim to meet the estimated timeframes, we cannot guarantee specific delivery dates.

Shipping Confirmation

Once your order has been dispatched, you may receive a confirmation email.
Where applicable, this may include tracking information provided by the courier.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

If an order is delayed, returned, or lost due to incorrect address information, we may not be able to offer a replacement or refund.

Delivery Issues

If your order:

  • Has not arrived within the estimated timeframe
  • Appears delayed
  • Arrives damaged or incomplete

Please contact us promptly so we can assist you.

Lost or Delayed Shipments

If a parcel is significantly delayed or believed to be lost in transit, we will liaise with the courier to investigate. Resolution times will depend on the carrier’s investigation process.

Public Holidays & Peak Periods

During public holidays, promotional periods, or seasonal peaks, processing and delivery times may be extended. We appreciate your patience during busy periods.

Changes to This Policy

We may update this Shipping & Delivery Policy periodically to reflect operational or courier service changes. Any updates will be published on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Tricycle Shop
16 Normandy St, Alton GU34 1BX, United Kingdom

Phone: 01 4208 8461
Email: contact@tricycleshop.co.uk