Refund policy

At Tricycle Shop, we want you to be completely satisfied with your purchase. This Refund & Returns Policy outlines how returns, exchanges, and refunds are handled when shopping with us.

Returns & Refund Eligibility

You have 30 days from the date of delivery to request a return.

To qualify for a return, items must:

  • Be unused and in the same condition as received
  • Be returned in their original packaging (where possible)
  • Include all original parts, accessories, and components

Items returned in a condition that makes them unsuitable for resale may not be eligible for a refund.

Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as final sale
  • Gift cards
  • Personalised or custom-made products (where applicable)

If you are unsure whether your item qualifies for return, please contact us before sending it back.

How to Request a Return

To request a return or refund, please contact us and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Contact Details:
Email: contact@tricycleshop.co.uk
Phone: 01 4208 8461

Once your request has been reviewed and approved, we will provide you with return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • We strongly recommend using a tracked delivery service.
  • We are not responsible for items lost or damaged during return transit.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We will assess the issue and, where appropriate, arrange for a replacement, repair, or full refund.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method used at checkout.
  • Processing times may vary depending on your payment provider.
  • Please allow several working days for the refund to appear in your account.

Exchanges

If you would like to exchange an item, please contact us to confirm availability and arrange the exchange process.

Late or Missing Refunds

If your refund has been approved but not yet received:

  1. Check your bank account again.
  2. Contact your payment provider, as processing times may vary.
  3. If the issue persists, please contact us directly.

Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Tricycle Shop
16 Normandy St, Alton GU34 1BX, United Kingdom

Phone: 01 4208 8461
Email: contact@tricycleshop.co.uk