FAQs
Below you’ll find answers to some of the most common questions about shopping with Tricycle Shop. If you need further assistance, our support team is always happy to help.
Orders
How do I place an order?
You can place an order directly through our website by adding items to your cart and completing the checkout process.
Can I change or cancel my order?
If your order has not yet been processed, please contact us immediately. Once an order has been dispatched, changes or cancellations may not be possible.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our Alton, UK warehouse.
How long does delivery take?
Delivery times depend on the shipping option selected:
- Economy Shipping: 5–8 business days (Free)
- Standard Shipping: 3–4 business days (£15)
Delivery times are estimates and may vary due to factors outside our control.
Will I receive tracking information?
Where available, tracking or delivery information will be provided once your order has been dispatched.
Returns & Refunds
What is your return policy?
You have 30 days from the date of delivery to request a return or refund. Returned items must be unused and in their original condition.
How do I request a return?
Please contact us with your order number and details of the item you wish to return. Once your request is approved, we will provide instructions for returning the product.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. Processing times may vary depending on your payment provider.
Payments & Billing
What payment methods do you accept?
We accept secure payment methods available at checkout, including credit and debit cards. Payments are processed through trusted third-party providers.
Is my payment information secure?
Yes. All payments are processed securely, and we do not store your full payment details.
Products
Are the product images accurate?
We aim to display accurate product images. However, colors and appearance may vary slightly depending on your screen or device.
Are all items in stock?
Product availability is displayed on each product page and is updated regularly.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders more easily.
How can I contact customer support?
You can contact us using the details below. Our team is happy to assist both before and after your purchase:
Tricycle Shop
16 Normandy St, Alton GU34 1BX, United Kingdom
Phone: 01 4208 8461
Email: contact@tricycleshop.co.uk