Privacy Policy

This Privacy Policy explains how Tricycle Shop (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase from us.

We are committed to safeguarding your privacy and processing your personal data in a transparent, secure, and lawful manner in accordance with applicable data protection legislation, including the UK GDPR and EU GDPR.

Who We Are

Tricycle Shop
16 Normandy St, Alton GU34 1BX, United Kingdom

Phone: 01 4208 8461
Email: contact@tricycleshop.co.uk

Information We Collect

When you use our website, we may collect the following types of information:

1. Information You Provide Directly

This may include:

Full name
Email address
Telephone number
Billing and delivery address
Payment information (securely processed by third-party payment providers)
Order history and purchase details

2. Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on our site
Referring website or traffic source

This data helps us improve website functionality and enhance user experience.

How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Communicate with you regarding purchases or enquiries
Provide customer support
Improve our website and services
Comply with legal and regulatory requirements
Prevent fraud and maintain website security

We only process personal data where we have a lawful basis to do so.

Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following grounds:

Performance of a contract (to complete your purchase)
Compliance with legal obligations
Legitimate interests (such as improving our services)
Your consent, where required

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Payment service providers
Delivery and shipping partners
Website hosting and e-commerce platforms
Analytics and performance providers

All third parties are required to process your data securely and in compliance with data protection laws.

We do not sell your personal information.

International Data Transfers

Some of our service providers may operate outside the UK or EU. Where this occurs, we ensure appropriate safeguards are implemented to protect your data in accordance with legal requirements.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal and regulatory obligations
Resolve disputes
Enforce our policies

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details above.

Cookies

We use cookies to enhance website performance and improve your browsing experience. Please refer to our Cookie Policy for further information.

Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All payment transactions are processed securely through trusted providers.

Children’s Privacy

Our website is intended for general audiences. We do not knowingly collect personal data from children without appropriate parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Tricycle Shop
16 Normandy St, Alton GU34 1BX